Here at slowflames.com, we are dedicated and committed to serving and keeping our customers as our NUMBER ONE PRIORITY. From the moment you place your order with us, we are committed to serving our customers with integrity and respect–personally taking pride in assisting you with any questions or concerns that may arise along the way. Our customer service team is available to answer any questions or resolve any issues that may arise as well as help make sure your order goes smoothly from start to finish.